VyprVPN for Android FAQ

How to navigate the VyprVPN for Android App

After signing in, you'll see this important information on the first screen:

• Your public IP address
• Your connection state
• The last server you connected with
• The status of NAT Firewall

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How to enable your VPN connection

1. Enter your username and password
2. Go to the VyprVPN App home screen
3. Tap Connect to enable your VPN connection

By default VyprVPN will connect to the VPN server closest to your location. See how you can change server locations.

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How to disconnect your VPN connection

There are two ways to terminate your VPN connection:

Option 1

• Open the VyprVPN app
• Tap Disconnect

Option 2

• Swipe down to activate the notification drawer
• Tap VyprVPN Notification
• Tap Disconnect

Note: If you disconnect using the notification drawer, the Android OS will prompt to user to click "I trust this application" before creating another VPN connection. Please tap Disconnect in the VyprVPN app to avoid being prompted to click "I trust this application" before creating another VPN connection. Using the VyprVPN app is the preferred disconnection method.

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How to change server locations

To change your VyprVPN server location:

• Open the VyprVPN App
• Tap the location icon
• Select a VPN server location by scrolling through the list
• Tap Connect to establish a connection with the new location

Note: If you are currently connected, you must first disconnect VyprVPN to change server locations.

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Why do I have to click "I trust this application" before connecting?

Since VyprVPN will intercept all network traffic after you connect to it, the Android OS requires users to acknowledge that they "trust this application" before connecting to VyprVPN. As this is a requirement of the Android OS, this setting cannot be turned off. However, please tap Disconnect in the VyprVPN app to avoid being prompted again to click on "I trust this application" before creating another VPN connection. Please note that if you disconnect using the notification drawer, the Android OS will prompt the user to click "I trust this application" before creating another VPN connection. Using the VyprVPN app is the preferred disconnection method we recommend.

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View your IP address

VyprVPN displays two different IP addresses depending on whether you are connected to a VyprVPN server or not. When you are not connected to VyprVPN, the app and the 4x1 widget display your public IP address. This address, located at the bottom of the screen, is the public IP address of your device and is not protected by VyprVPN. Once you enable your VPN connection, the app will display your VyprVPN IP address. This is the secured IP address granted to your VPN connection by the VyprVPN server.

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Which VyprVPN server should I connect to?

For most users, the primary factors when choosing a server are performance and geographic location. If you want an IP address associated with a particular geographic location just select the server manually. If you want to find the server with fastest connection, use the Ping Test which is based on network latency.

To choose the VPN server with fastest connection:

• Open the VyprVPN App
• Tap the location icon in the top-right corner of the home screen
• Once you see the server list, click the dial icon in the top-right corner to run a Ping Test
• Choose the fastest VPN server (look for the lowest ping time)

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What VPN Protocol am I using?

VyprVPN for Android establishes a connection using the OpenVPN protocol which is popular due to its balance between security and performance.

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VyprVPN widgets

VyprVPN widgets are Android widgets you can add to the home screen or lock screen. The widget comes in two sizes: 4x1 and 1x1. After you have added a widget to your home screen or lock screen, you can use it to do the following:

• Connect and disconnect from VyprVPN
• View VyprVPN status information such as VPN server location (4x1 widget only), IP address (4x1 widget only), and time connected (both widgets)

Adding the widget to your home screen:

• Click the icon on your device to navigate to your apps
• Click on the Widgets tab
• Swipe left to navigate to the VyprVPN widgets
• Press and hold the 4x1 or 1x1 widget and drag it to the location of your choice

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Contacting VyprVPN Support

You can contact the Support Team directly through the VyprVPN App:

To contact Support:

• Press the Menu button on your device
• Select Contact Support from the menu
• Fill out the requested information in the form provided
• Select Contact Support to send the form to the Support Team

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Accessing your Connection Log

The connection log provides a local-only record of your VPN session activity. This information can be useful for advanced users who want detailed information about their VPN connection or when troubleshooting connectivity problems.

To access your connection log:

• Open the VyprVPN App
• Swipe left until you reach the Connection Log screen

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