2 2 7 9 Days of Retention
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General Giganews Support Questions

What is Giganews Configuration Information?
  • Server name: news.giganews.com
  • Authentication: authentication is required
  • Username: Giganews username
  • Password: Giganews password
  • Port: 563 or 443 with SSL enabled; 119, 23, or 80 with SSL disabled
What is Giganews?

Giganews is the world's largest Tier 1 Newsgroup Service Provider (NSP) for individuals and Internet Service Providers. Giganews manages global Usenet server clusters designed to offer the fastest, most reliable Usenet experience possible. With 2279 days of binary newsgroups retention, 4149 days of text newsgroups retention, and 99%+ completion rates, Giganews provides the highest service metrics available on Usenet.

How do I get started with Giganews?

Please note that you cannot access Usenet from a web browser. To access our service, you will need a newsreader, also referred to as a Usenet browser. Newsreaders are programs used to access Usenet like web browsers are used to access the World Wide Web.

Mimo Usenet Browser + Search

Mimo Usenet Browser + Search is included free with every Giganews account. Mimo is a multi-platform Usenet Browser designed specifically for Giganews multi-year retention. Mimo is optimized for faster browsing and features integrated search and advanced image viewing. Get started in 60 seconds or less.

Download Mimo » or Learn More »

All members can choose between a variety of Usenet browsers. The following are either free or include a free trial period:

Connecting to Usenet

Once you have selected a newsreader, enter the following information:

  • Server name: news.giganews.com
  • Authentication: authentication is required
  • Username: Giganews username
  • Password: Giganews password
  • Port: 563 or 443 with SSL enabled; 119, 23, or 80 with SSL disabled.

Once you have entered the server information in your newsreader:

  • Download the list of newsgroups
  • Subscribe to the groups most interesting to you
  • Download the article headers
  • Select the articles you are interested in

Please keep in mind that every newsreader has unique features. Please see your Newsreader's website for further information specific to their product.

How do I contact Giganews?

Giganews provides all support and member service through email and live chat.

Support is provided by in-house Giganews employees with the Usenet experience and understanding of our services necessary to help you out from the start.

Giganews Support:

  • support@giganews.com
  • Available 24 hours a day, 7 days a week.
  • Extremely fast response times

Giganews Billing Support:

  • billing@giganews.com
  • Available weekdays 8:30 AM CST to 5:30 PM CST
  • Response time 24 to 48 hours
What does the error, "max number of simultaneous IP addresses reached" mean?

This error occurs when more than one IP address attempts to access our servers using the same Giganews membership. Giganews memberships allow multiple simultaneous connections, but all the connections must originate from the same IP address.

Many ISPs assign IP addresses which change occasionally. If your IP address has recently changed, the existing connections can 'stall' causing them to remain open for 15-20 minutes.

If you are attempting to use your account from more than one computer, you will need to close all the connections from one computer before you are able to access your account from a different computer.

If you are using both VyprVPN or proxy and your Gignews Newsreader, please be sure to connect to the VyprVPN or proxy before opening your newsreader.

If you are able to disconnect, you will be able to regain access to your account within 15 minutes. If this problem persists, reboot your computer, modem and router. Each of these devices can keep a connection alive.

Why am I getting 'exceeding maximum number of connections' or AUCL errors?

This error is most commonly caused when your newsreader attempts to open a new connection before it has completely finished closing a previous connection. This causes your newsreader to exceed the maximum number of connections allowed per membership. Usually after 15-30 minutes, the stalled connections will terminate. At that point, new connections can be started.

There are three common causes of this error:

  • This is most frequently a problem with the newsreader. If all of your allowed connections are already used and your newsreader tries to perform a new action like accessing headers, the new connection will exceed the maximum number allowed per membership. Lowering the maximum number of connections used by your newsreader will solve this issue.
  • This can also be interference from anti-virus or firewall software, even if you haven't recently made any changes. These can cause a closing connection to hang as a new one tries to open, resulting in a conflict.
  • This error can also happen if your computer was recently disconnected and reconnected to the Internet or if your ISP recently assigned your computer a new IP address. Connections from the previous IP address may just need to time-out.

To resolve this issue:

  • Close your newsreader
  • Wait 20 minutes
  • Lower the number of connections used in your newsreader
  • Then try reconnecting

If this problem persists:

  • Reboot your computer, mobile and router
  • Temporarily disable all of your firewall, anti-virus, spyware, and other security software
  • Then try reconnecting
I keep seeing a "481 Authentication Error". What does this mean?
The most common reason for this error is a failed authentication. In addition to providing the wrong username or password, this may also mean that your credit card expired or your account is on hold. Remember, if you change your password, our system can take up to 15 minutes for your new password to be put in place.
How many connections to the servers are permitted?

Giganews allows up to 50 concurrent connections for Diamond members and up to 20 concurrent connections for Platinum, Silver, Bronze and Pearl memberships. There are no restrictions on the locations from which you connect, but you may not connect from multiple IP addresses at the same time. We would also like to remind you that our accounts are intended as single user accounts.

Most newsreaders will attempt to open additional connections to the news server as you instruct them to perform additional tasks. Some allow you to specify the maximum number of connections in the settings.

If you are suddenly disconnected from our servers, or from your ISP, it may take several minutes for the Giganews servers to recognize that you are no longer connected. Please wait and try your connection again.

What is Giganews Retention?

Giganews carries world-leading 2279 days of retention, and it's growing every day!

Usenet retention refers to the length of time an article is retained by a Usenet provider. Users look for providers offering long retention because those providers offer access to more historical discussions.

Traditionally, Usenet providers would only have enough capacity to maintain articles on their servers for a fixed number of days before those articles would be removed to make room for new articles posted. Giganews no longer engages in this practice. As new articles are posted each day, our retention gets even longer!

Since we maintain our own redundant world-wide servers running our proprietary code, we are able to offer the same great speed and completion rates across the entire retention and in every newsgroup!

Which newsreaders does Giganews support?

Mimo Usenet Browser + Search is included free with every Giganews account. In order to access Usenet, you need a Usenet browser and Usenet service. Mimo is a multi-platform Usenet Browser designed specifically for Giganews multi-year retention. Mimo is optimized for faster browsing and features integrated search and advanced image viewing. Get started in 60 seconds or less.

Download Mimo » or Learn More »

All members can choose between a variety of Usenet browsers. The following are either free or include a free trial period:

All newsreaders will require the following information to be entered in the program's setup:

  • Server: news.giganews.com
  • Authentication: Check box "Required" or "Authentication Required"
  • Username: Your Giganews Username
  • Password: Your Giganews Password
  • Port: 563 or 443 with SSL enabled; 119, 23, or 80 with SSL disabled

Once you have decided which newsreader you wish to use, our support staff will be happy to provide more specific assistance if you need further help accessing our service. You can reach the support department at support@giganews.com

Is my Giganews service available on any other ports besides 119?
Yes, you may also use ports 80 or 23 with SSL disabled and 563 or port 443 with SSL enabled.
Can I access my Giganews account from multiple computers/IP addresses at the same time using the same account?
Giganews personal accounts are for single member use only. Your account is restricted to a single computer / IP address at any one time.
How can I keep track of my Usenet access?

When you log into your Giganews Control Panel, you will see how many bytes you have accessed in the current period.

Please keep in mind that the statistics on your Control Panel do not update immediately. The numbers are not updated until you end any sessions you have in progress, and then it may take several minutes before your most recent access is reflected.

If you are trying to use any unused access credit before your account renews, please keep in mind that accounts renew just after midnight, US Central Time (GMT -6), and that if you are still accessing when that occurs, the access will be charged to the following period.

Why would my usage statistics differ from the file sizes of the files I've accessed?

All binary Usenet attachments are encoded by Usenet posting software. Encoding works by converting the binary data of a file to text for transfer over Usenet. The most common methods of encoding are un-encoding and yEnc.

Encoding includes strings of code with instructions for your newsreader on how to put multiple articles together to form one file. These instructions (along with other elements of encoding) can add as much as 40% to the size of the file you're accessing. Your newsreader removes the instructions as it decodes the file so the size of the file ultimately saved on your hard drive will be smaller than the volume of data you actually accessed.

Why do the usage statistics show access when my account just renewed?
If you reach your GB access limit while you have a connection in progress, Giganews will allow you to finish your session, rather than interrupting your access. The surplus bytes accessed are merely charged to the following period. This may appear as "rollover" in your usage statistics.
Why do I get error messages or timeouts when getting headers in large binary newsgroups?

Some low end newsreaders are limited in the number of headers they can handle. Some others will exhibit a marked slowdown when dealing with over 500,000 headers.

The high rates of binary retention on the Giganews servers might result in these kinds of problems, in many of the larger binary groups. We recommend:

  • Select a newsreader that is capable of accessing and sorting several million headers.
  • Select a newsreader that does not require you to access all headers, in order to find what you wish to access.
  • If your newsreader has a feature to delete unneeded headers, you may be able to use this to reduce the number of headers the software is processing as it sorts and updates its local database.
  • You can use a Giganews Control Panel feature to limit the number of headers our servers will send at the time you request new headers. When using this feature, the newest headers will be sent, up to the limit you indicate.
What can I do to speed up header retrieval?

When your newsreader retrieves headers, it usually must perform several tasks, which include accessing the headers, organizing that information, and writing the new information to a database file on your computer. This can demand a lot of your computer's resources.

You may be able to achieve faster header speeds by taking these steps:

  • Avoid getting headers in a very large group, while the newsreader is accessing articles, or performing other tasks.
  • If your newsreader allows you to sort headers by subject or author, resort by date or article number before getting headers in a large newsgroup, so your newsreader will not try to sort while it is transferring or updating the header information.
  • If your new reader supports it, discard any unneeded headers before getting new headers, to reduce the size of any database files your computer will need to write to the hard drive.
  • Use the Giganews Accelerator. The Giganews Accelerator compresses headers for faster transfer.
I changed my password but now I can't authenticate. What's the problem?
Our system can take up to 15 minutes for your new password to propagate.
Why is my access limited?
Giganews now offers several account options so you can choose the level of service that will meet your needs. Our Gigabyte limited accounts are offered for members who want a more affordable option for accessing Giganews' service, but do not need the level of service offered through our unlimited access accounts. If you have one of our limited access plans and you need to access more data per month, you may want to consider upgrading your account.
Will Giganews be my ISP?
Giganews does not provide Internet access. We provide access to Usenet newsgroups. You will need to continue to connect to the Internet through an Internet Service Provider, and then connect to Giganews using a newsreader.
How do I get ALL the headers?
The exact method depends on your particular newsreader. If you have trouble finding instructions in the newsreader's documentation please feel free to contact us and we'll be happy to help.
How do I measure the speed of my Giganews connection?

There are several newsreaders, as well as several standalone networking utilities that can show connection speed. Please note the unit of measurement being used. Most programs report access in kilobytes per second. Giganews will always discuss bandwidth in kilobits per second.

Giganews offers limited accounts based on monthly GB access only. Theoretically, you should be able to access Usenet as fast as your Internet connection allows. This is limited most often by network conditions between your computer and Giganews.

I'm still in my trial. Why can't I connect anymore?

You may have reached your 10 GB trial limit. If this is the case, your account has been temporarily locked. The account will remain locked until:

  • The conclusion of the free 14 day trial -OR-
  • Login to your Giganews Control Panel and select the option to Activate Full Service.
Why can't I post during my free trial?

In the interest of reducing spam, we do not allow posting during the free trial period.

You may, however, login to your Giganews Control Panel and select the option to Activate Full Service. This will end the free trial period and begin your full service membership which does allow posting.

How do I set up the Giganews Accelerator?

The Giganews Accelerator is free Windows software that compresses headers for faster access. It also enables 256-bit encryption.

The Giganews Accelerator works with:

  • Any NNTP newsreader
  • Giganews memberships only. It will not work with other Usenet providers
  • Any Windows OS with Microsoft's 32-bit .Net framework 2.0

To use the Giganews Accelerator, change the server settings in your newsreader to:

  • Username: Giganews username
  • Password: Giganews password
  • Server: localhost (do not use news.giganews.com)
  • Port: 119 (do not use ports 23, 80, 443 or 563)
  • SSL (if your newsreader supports it): disabled

If you have an SSL Enabled Giganews account plan, the rest of your connection will automatically receive the full 256-bit SSL connection with these settings.

How do I add a newsgroup?

Note, we generally do not add a newsgroup that does not have an active listing in ISC. This helps to reduce the creation of redundant and/or excessive newsgroups.

If the group that you are interested in is available through other common Usenet providers, or is known by any other name, please submit your request along with a copy of the group's headers to support@giganews.com.

The ISC houses the Usenet newsgroup list and control message archive (since 1991), that can be found under the Usenet/ directory. Learn more about how to create a newsgroup, or have it added to the ISC's archives.

Does Giganews offer telephone support?
Due to our worldwide customer base, we are unable to provide support over the phone. We have found that e-mail and live chat support deliver the most efficient and productive resolution to our members' needs.

Usenet and Newsgroups Information

What is Usenet?

Usenet is a global network of hierarchical newsgroups arranged by subject. Giganews currently carries over 120k+ newsgroups and provides the longest article retention time of any other Usenet provider.

Read more about Usenet.

What are newsgroups?

Newsgroups are venues for discussions accessed using software called a newsreader or news client. Each newsgroup addresses a specific subject. Users in each newsgroup contribute to the discussions of that newsgroup. Giganews provides premium access to newsgroups (both posting and accessing) through a global Usenet network designed to maximize performance and reliability. Giganews also stores newsgroup posts longer than other Usenet systems available.

How is a newsgroup organized?

Newsgroups are sorted into a hierarchy which represents them like a family tree. The most basic categories that newsgroups are sorted into are known as top-level hierarchies. There are eight top-level hierarchies that are carried by almost all newsgroup hosts, which are known as the 'Big 8'.

What is a newsgroup server?

Within a Usenet cluster, an individual server is referred to as a newsgroup server. A newsgroup server may also be used to refer to a provider of newsgroup services like Giganews or the specific address you connect to (example: news.giganews.com). Giganews utilizes patent pending technology to cluster our newsgroup servers so they can act as a team during periods of isolated outages or increased load. What this means to our members is practically no downtime during planned maintenance, more robust systems in the case of sudden increases in traffic, and a much faster Usenet experience overall.

Read more about newsgroup servers.

Does Giganews carry all newsgroups in existence?

Giganews carries all newsgroups that are receiving posts regularly and that we feel are legitimate. There are very few groups we will not consider adding to our servers:

  • Groups that do not have a clearly identifiable purpose, do not relate to a specific topic or subject, or have names that indicate all on-topic posting would be illegal.
  • Binary groups outside of the alt.binaries.* hierarchy. Giganews manages and stores binary groups separately from text groups, to maximize retention. The alt.binaries.* naming convention has been used for many years, so administrators of servers around the world can readily identify and manage groups that contain binary posts. Giganews will not add any new groups that fail to follow this accepted naming convention.
Does Giganews censor any newsgroups for any reason?
Absolutely not. When a newsgroup is included on our servers, you can expect to see all the articles posted to the newsgroup. The only exception will be binary posts sent to 'text' newsgroups or articles identified by our filters as clearly being spam.
How can I search for my favorite newsgroups?
From our newsgroup search page, you can search for the names of the newsgroups that we currently have on our servers. Once you find the newsgroup you're looking for you'll need to use your newsreader to access and read the newsgroups.
I am looking for a specific Newsgroup, but I cannot find it. What can I do?
  • Refresh your newsreader's list of available newsgroups and try your search again.
  • If your updated group list shows that Giganews does not carry that group, you may request that we add that group to our ranks.
  • Please see "How do I request that a newsgroup be added to Giganews?"
How do I request that a newsgroup be added to Giganews?

Verify that we do not already carry the group that you are looking for:

  • Refresh your newsreader's list of available newsgroups
  • Search for the group that you want access to

If your updated group list still shows that we do not carry the group you want...

  • Send an email to support@giganews.com
  • Include in that email: Your Giganews account number/user name
  • Include in that email: The full name of the newsgroup that you would like us to add for you

If your requested group can be found in ISC's control directory (ftp://ftp.isc.org/usenet/control) -or- the directory of one of our news feed partners -or- you have included in your email request the full headers from at least one article found in the newsgroup, we will usually be able to add your requested group to our ranks.

You may also submit your request by providing the same information to us through, giganews.newsgroups

We typically add new groups to our servers once a week.

What is yEnc?
yEnc is an encoding method used to increase efficiency in the overhead of Usenet posts. Before yEnc, encoding binary posts added significant overhead, increasing data amounts by as much as 40%. yEnc is far more efficient, with overhead as little as 1-2%. Most news clients natively decode yEnc encoded Usenet posts. If your news client does not support yEnc encoding, read the "What can I do if my client doesn't support yEnc encoding?" section of our FAQ.
What can I do if my client doesn't support yEnc encoding?
Because yEnc is not an official Usenet standard, there are popular news clients which don't natively support yEnc encoding.

Billing and Invoicing

I just made a payment, why is my account still locked?
Changes to your Giganews account typically take around 30 minutes to fully process. In busy periods, it can take as much as an hour. If you are still experiencing an issue after this time, please do not hesitate to let us know.
How do I update my credit card info?

To retry or update the credit card on file for your account:

Visit the Change Billing Information page in your Giganews Control Panel. Next, either:

  • Click the Change Billing Information button to update your billing details -OR-
  • Click Retry Card to have us try the current card again
How is my account billed?
Your account is directly billed to your credit card according to your payment period and account type. All accounts automatically renew, unless you have submitted a cancellation request through the Giganews Control Panel.
What happens if my credit card payment does not go through?

If the credit card on file cannot be charged, the account will be put on a temporary hold until payment has been received. We will also send an email notice to the email address that we have listed on the account if the account is temporarily placed on hold for this reason.

If a temporary hold is placed on an account for this reason, simply log into the Giganews Control Panel. Once you're logged in, select the 'change billing information' link. From there, you can change the billing information, or click the 'Retry Card' button to have us try the current billing information again. Please allow 15-30 minutes for payment updates to process.

How can I view my Giganews invoices?
All of your invoices, as well as your current GB access statistics are available by logging on to the Giganews Control Panel. You can view your payment summary or click on an invoice or payment entry to see the details of that transaction.
How does monthly billing work?

All accounts are prepaid a month in advance. They are automatically billed on the first day of the billing cycle using the credit card that we have listed on your account. Billing cycles typically start on the same day of every month unless you have chosen to manually or automatically recycle your account (please see: What is 'auto-renew' and 'auto recycle'?).

Giganews does not mail or email out invoices.

Can I sign up for a single month?

All Giganews accounts automatically renew on a regular basis. If you do not wish for your account to renew, simply provide the requested information on the cancellation form in your Giganews Control Panel prior to the renewal date.

If you wish to have a single month's service, just sign up for the single month account, wait until your account is activated, then submit the cancellation. Since cancellations take effect at the end of the current billing cycle, you will have service until the end of the billing cycle or until you reach your GB access limit.

What happens when the expiration date on my credit card expires?

Please use the Giganews Control Panel to keep all your payment information current. If you move or any of your billing information changes, it is your responsibility to update your information.

On the 15th of every month, Giganews sends out email notifications to all members who have a credit card on file that will expire at the end of the month. These emails are sent to the email address that we have listed on your account. If the information is not updated by the time the account is invoiced, the account will be put on a temporary hold until payment has been received. We will also send an email notice to the email address that we have listed on the account if the account is temporarily placed on hold for this reason.

If a temporary hold is placed on an account for this reason, simply log into the Giganews Control Panel, www.giganews.com, and update your information. Your account will be fully reactivated within 15-30 minutes.

What is account recycling?

If you reach your GB access limit before the end of your billing period, you will not have access to our servers until the account renews or until the account is upgraded to a higher GB access limit.

Recycling allows you to renew your account immediately, rather than upgrading or waiting for the scheduled renewal date. Your account will be activated, you will be invoiced for a full month at your current account level, and your monthly billing dates will be changed to reflect the new renewal date a month after the recycle.

Giganews offers you the option of automatic recycling or manual recycling, which can be set via the Giganews Control Panel.

What is the difference between 'auto renewing' and 'auto recycling'?

The 'auto-renew' feature is a standard billing feature on all Usenet accounts. This feature automatically bills the credit card on your account at the beginning of each new billing cycle for the rate plan that you have chosen. 'Auto-renew' can only be stopped, per our Terms of Service, by accessing your Giganews account through your personal Control Panel and canceling your service.

The 'auto-renew feature' is active on all accounts, and it is not affected by, nor does it have any effect on the second feature, 'auto-recycle'.

The 'auto-recycle' feature is designed to prevent the disruption of your service in the event that you exceed your account's GB access limit before the end of your current billing period. Please note, this only applies to accounts that have a GB access limit; since the Unlimited plans do not have an access limit, this rate plan will render this feature inactive/obsolete even though it may be listed as an active feature on your account.

If this feature is not enabled, and you have reached the GB access limit that is outlined in your current service plan, then a temporary hold on your Giganews service will occur. You will be unable to access Giganews until you either manually recycle your account by accessing it through your personal Control Panel, or by waiting until your monthly GB access limit is reset at the beginning of your next billing cycle.

Every time an account is either recycled or renewed, a new billing period begins.

Are there any fees or fines associated with Giganews other than my monthly service fee?

Giganews does not charge late fees or reactivation fees of any kind. Your card will be billed for the exact amount outlined by your rate plan.

However, if it is determined that you have posted Spam through the Giganews servers, you will be charged a $50 cleanup fee per newsgroup Spam message that you posted, and your account will be terminated.

How do I contact the Giganews billing department?
  • Giganews Billing Support:
  • billing@giganews.com
  • Available weekdays 8:30AM CST to 5:30PM CST
  • Response time 24 to 48 hours
Who are you? I didn't authorize this charge.

Our customer service team can assist you. Please contact us and provide the following information. We will be able to look into the charges you are seeing.

We need to know:

  • Payment type (Visa, MasterCard)
  • First 6 and last 4 digits on the card (please don't send the full card number)
  • Expiration date on the card
  • Amount of the charge(s)
  • Date(s) of the charge(s)
  • Name of the credit card holder

Account Management

How do I upgrade or downgrade to a different Giganews membership?

To upgrade or downgrade:

  • Login to your Giganews Control Panel
  • Select a new membership level in the Manage Service section
  • Click Confirm Update

If you choose a plan with a higher GB access or dollar amount, the change will take place immediately. The account will be invoiced for the difference in pricing.

If you choose a plan with a lower GB access or dollar amount, the change will take place on the start of your next billing cycle.

How do I cancel my Giganews membership?

To cancel your Giganews account:

  • Visit the Cancel/Uncancel page in your Giganews Control Panel.
  • Enter your reason for cancelling and click Next.
  • Click the red Cancel My Account button to confirm the request.
How do I reactivate a deleted account?
  • Visit the Cancel/Uncancel Account page in your Control Panel
  • Click Reactivate Account

Please allow up to 30 minutes for the account to reactivate.

Please note that only accounts deleted within the past 12 months are eligible for reactivation.

I'm going on vacation. How can I voluntarily suspend my account?

How to voluntarily suspend your account

  • Log into your Giganews Control Panel
  • Select the 'Cancel/Uncancel Account' link
  • Select one of three suspension terms offered (suspension will start once this current billing cycle ends)
  • Click on the 'Suspend Account' button

The next page will:

  • Confirm that your suspension request has been received
  • List the date your suspension will go into effect
  • List the date that you account will automatically come out of suspension

How long can you suspend your account?

Suspension will always start at the end of the billing cycle that you are currently in. From the date of suspension, you can select to suspend your account for either:

  • 15 days
  • 1 month (not necessarily 30 days, ex. February 28 to March 28)
  • 2 months (not necessarily 60 days, ex. October 15 to December 15)

Reactivation of a suspended account

  • All suspended accounts will automatically reactivate at the end of your suspension term.
  • You may manually reactivate your account at any time by accessing your Giganews Control Panel
  • Upon reactivation, a new billing cycle will start, and the credit card we have on file for you will be billed for the same rate plan you were on when the account was suspended.
  • You'll pick up just where you left off!
Why do you say I've accessed a different amount than my newsreader says?

All Usenet access is counted in bytes, applied when you disconnect from the server. All of the times shown in your Control Panel are the ending times of your sessions.

We have two independent processes that calculate access amounts. They are checked against each other to make sure the accounting of bytes is accurate. Proper accounting is a very high priority for Giganews.

Most posts on Usenet are 'unencoded' by the posting software, which converts the posts into a text format for transfer over the Internet. This can add as much as 40% to the size of the post. Large posts are then split into multiple smaller parts, before being uploaded to the posting server. The post is accessed by your newsreader, the multiple parts are combined as necessary, and then the post is 'undecoded', before being saved to your hard drive. This will account for the difference in the bytes accessed and the bytes saved to your hard drive.

The yEnc encoding method, which is now fairly ubiquitous on Usenet, compresses the post into a 7-bit format. Most recent newsreaders have yEnc decoding built-in. With built-in yEnc decoding, you should see much better ratios of post size to access amount.

How can I manage my account?

You can manage your account via your Giganews Control Panel.

You can change your account information, password, billing information, Usenet service plan, and several other account details by logging into your Giganews Control Panel.

You can also view your current service plan, upgrade, downgrade, and get detailed access statistics through the Giganews Control Panel.

How can I recover my lost username or password?

Here are step-by-step instructions that you can use to recover your login information:

  • Go to www.giganews.com and select the tiny blue "Forgot Password?" link located toward the upper right corner of the page next to the green "LOGIN" button.
  • On the next page, the "Password Lost & Found" page, type in your Giganews login and in the email address that we currently have on file for you.*
  • You will recieve a password token to allow you to change your password.

If the above steps do not work, please contact Giganews customer support for further assistance.

How can I change my password?
Login to your personal Control Panel. Click the Change Password link and follow the instructions to complete your password change.
How can I view my usage statistics?
You can view your current service plan and get detailed statistics through your Giganews Control Panel.
Why can't I access the Giganews Control Panel?
In order to access your Control Panel, your web browser will need to have Cookies enabled, and the security settings must permit access to secure web sites.

Joining Giganews

Should I sign up for Giganews?

Thank you for considering Giganews as your Usenet provider!

We would be happy to have you as a Giganews member. Giganews offers Usenet's longest retention rates, fastest connection speeds and best completion rates.

In addition to our industry-leading service levels, Giganews offers a risk-free 14-day/10GB trial membership.

Your trial membership does not require any commitment, and your credit card or PayPal account will not be billed during the trial period. Once the trial period has concluded, your card or PayPal account will be billed for the Giganews membership that you chose during the signup process. You can cancel at any time prior to the end of the trial without a charge. If you do not want to be billed, simply cancel your Giganews account during the trial period.

Retention: Giganews offers the world's longest binary and text Usenet retention. You'll find the same speed and completion across the entire retention.

Reliability: Multiple levels of redundancy at the server, network, and backbone levels help ensure that Giganews' service is always available. Redundancy also allows Giganews to upgrade and maintain Usenet systems, often times without downtime.

Speed: Giganews provides Gigabits of available bandwidth so members can get the most out of their cable, DSL, fiber, or wireless broadband connection. Internal resources such as servers and routing equipment are also kept at a fraction of capacity to ensure that increases in traffic won't slow service down for any members.

Completion: Proprietary patent pending Usenet software developed by Giganews allows for near perfect completion in most newsgroups (99%+).

If you have any questions, don't hesitate to contact our Support Team.

How reliable is the Giganews service?
Giganews provides the most reliable Usenet service available. Over the past three years, Giganews has delivered 99.999% uptime. The redundancy built into our Usenet systems allows Giganews to often maintain availability even during planned and emergency maintenance.
How fast is the Giganews service?
Giganews is a true broadband Usenet provider offering un-congested Usenet servers and networking equipment as well as Gigabits of available bandwidth. Of course, the speed of your Usenet depends on how you connect to the Internet, the quality of the connection your ISP provides, and the conditions on the Internet backbones between the Giganews servers and your computer. You can see the route your Usenet connection will be taking by using our Reverse Traceroute tool.
How many newsgroups will I find on Giganews? How long are articles available?

Giganews currently carries over 120,000+ newsgroups, and is constantly adding new groups as they become available. Giganews stores articles based on the newsgroup hierarchy the article was posted in. Currently Giganews splits newsgroups into two categories - binary and text newsgroups.

Articles in Binary Newsgroups are stored for 2279 days and articles in Text Newsgroups are stored for 4149 days. You may notice from time to time that Giganews' article retention will increase and decrease slightly. This is caused by the growth and contraction of the number of Usenet articles posted on any given day. Giganews is committed to constantly upgrading our infrastructure to keep pace with the growth of Usenet articles so Giganews can continue to offer the longest retention on Usenet.

Caution: When comparing Giganews' binary newsgroups retention with that of other news servers, remember that Giganews carries a full complement of binary newsgroups and our article completion rates are usually 99%+. You may find a news server which claims high retention, but often times the lack of newsgroups and complete articles renders additional retention unusable.

What account options does Giganews offer?

Visit our simple and secure online signup page. Simply select the account that will fit your needs based on how much you expect to access Usenet each month. If you're not sure what account will work for you, remember that all new members receive a free 14 day trial! Once you are a member, you can always change the service package to better suit your needs!

Note: Giganews also offers Usenet outsourcing services to Internet Service Providers for the benefit of their customers. These services may include features and service levels that differ from Giganews' personal accounts. If you have a question regarding Giganews access offered through your ISP please contact their support department directly.

How quickly after I sign up, can I start using Giganews Usenet?

Once you complete the signup process an email will be sent to the email address provided during the signup process which will contain your Giganews username and password. There can sometimes be a delay of up to an hour for the email to be delivered depending on your email provider, so be patient.

If your email provider supports spam filtering on your incoming email, please be certain that this is configured to allow mail from the giganews.com domain. This will ensure delivery of your startup information and other notices from Giganews.

Giganews accounts are usually available for use by the member within 30 minutes of signup. Please note that you must receive your activation email prior to using the Giganews service. If you have not received your activation email, please contact Giganews Support.

How do I get my username and password after signing up?

Once you complete the signup process, an email will be sent to the address provided during the signup process that will contain your new Giganews account username and password. There can sometimes be a delay of up to an hour for your startup email to be delivered.

It is extremely important that the email address you supply us with is a permanent email address, as we may direct some email correspondence to this address in the course of member support.

Please make sure to check your email anti-spam settings so that "giganews.com" is in your allowed list.

How does the free trial work and how can I sign up?

New members are eligible for the 14-day trial period. During the trial period, these members are given 10GB of full speed bandwidth and have complete access to every newsgroups and article available on the Giganews servers. Any headers accessed during the trial period will not count against the 10GB trial limit.

Please note, only full service Giganews members have the ability to post. Additionally, only full service members have access to VyprVPN personal VPN and Dump Truck personal online storage.

The 14 day trial membership is risk free, and your credit card will not be billed during the trial. Once your trial period has expired, your card will be billed for the Giganews plan that you chose for yourself during the sign up process.

You are welcome to change your plan and update any of your information at any time after the trial period by accessing your personal Control Panel.

If you do not want to be billed, simply cancel your Giganews account manually while your trial period is still in effect. Cancellations are submitted in your personal Control Panel. If you do not manually cancel your Giganews account before the end of your trial period, in accordance with the terms and conditions that are found on our website, your card will be billed and your account will switch from a trial membership to a fully active membership.

This offer is available only once per member.

What forms of payment are accepted?

Giganews Payments Accepted Worldwide: Only cards with Visa®, MasterCard®, Discover®, American Express® logos, and PayPal.

For security and identification purposes, we do require that payments be made using a credit card, an online purchase capable debit card or through PayPal.

At this time we do not offer wire or bank transfers as an option for payment.

I can't sign up. I am getting a credit card failure error message
You will need to contact your credit card company and correct this issu, or log into your Giganews Control Panel and provide us updated billing information.
What is the most economical way to use Giganews?

Try to select an account that is just under what you expect to use. Ideally, you should reach your GB access limit a day or two prior to your regular renewal date. Then, you'll have the option of recycling your account.

If you are reaching your GB access limit early in the period, you may want to consider upgrading to a higher membership level.

You may also want to consider our unlimited accounts, which offer an even greater value!

If you're just starting out, don't forget to check out our free 14-day Usenet trial!

What happens when I reach my GB access limit?

Note: GB access limits are only enforced on Giganews' Silver, Bronze and Pearl memberships. If you are reaching your GB access limit, you may want to consider signing up for Platinum or Diamond unlimited Usenet memberships.

When you reach your GB access limit, your account will temporarily become inactive until a new billing cycle starts. When this occurs, you have several options available to you:

  • You can recycle your account and start the next billing period early.

    Recycling your account will start the next billing cycle immediately. This will change your billing date to the day you recycled your account.

    Example: John's Silver 25GB service is billed on the 1st of the month. John runs out of allowed GB on the 15th of the month and decides to recycle early. John's GB access counter is reset to 0 (pending any "rollover" data) and John's new billing date is now the 15th of the month.

  • You can upgrade your account to a higher GB access level

    Upgrading your account to the next level will automatically bill your account the difference in the price of your old service package and the new one. It will also automatically increase your account GB access limit to match the service package that you have just upgraded to. Your monthly billing date will remain the same.

    Example: John has a 2GB account. His billing date is the 1st of the month. John accesses 1GB in one day and decides to upgrade to the 25GB account. John's new access limit is 25GB with 1GB already used. John's billing date remains on the 1st.

    If you would like the entire GB access amount of your new account available immediately without any usage from before your upgrade, we suggest you recycle your old account early and then upgrade.

  • You can wait for your regular renewal date to reset your GB access counter.
How does Giganews measure access volume? Are headers counted in my access?

All access is counted when the bytes leave the server. They are applied when you disconnect from the server. All of the times shown in your access history are the ending times of your sessions.

We have two independent processes that calculate amount accessed. They are checked against each other to make sure the accounting of bytes is accurate. Proper access accounting is a very high priority for Giganews.

Most binary attachments posted to Usenet are 'un-encoded' by the posting software, which converts the binary file into a text format for transfer over the Internet. This can add as much as 40% to the size of the file being attached. Large attachments are then split into multiple smaller parts, before being uploaded to the posting server. The file is accessed by your newsreader, the multiple parts are combined, as necessary, and then the file is 'un-decoded', before being saved to your hard drive. This will account for the difference in the bytes accessed and the bytes saved to your hard drive.

The yEnc encoding method, which is now fairly ubiquitous on Usenet, compresses the attachment into a 7-bit format. Most recent newsreaders have yEnc decoding built-in. With built-in yEnc decoding, you should see much better ratios of file size to access amount.

Platinum and Diamond unlimited Usenet memberships are not subject to access limits.

Are posts counted against monthly access limits?
At this time, Giganews does not count posts against GB access limits, or limit posting in any way.
Does Giganews have rollover/carryover options?
Giganews does not offer any rollover/carryover options.

Special Offers

What specials does Giganews offer?
Giganews offers referral and loyalty reward programs for existing members. Giganews does offer other specials from time to time. These may be announced on our blog.
What is the Giganews referral program?
The Giganews referral program is our way of thanking members who tell their friends about Giganews. You can see all the details on our Referral Program page.
How does the loyalty reward work?

After a full year of maintaining a Giganews account, a 2% GB access bonus will be added to your account. Each successive year, an additional 2% will be added, up through the 5th year. After five years, the bonus will increase by an additional 1% for as long as you continue to use Giganews.

You will not need to do anything to receive this bonus GB credit. The additional credit will be automatically added to active, full service Giganews accounts based on the start date of the account. If you upgrade or downgrade your account, the bonus bytes will be adjusted accordingly.

Privacy, Security and Censorship

What kind of security does Giganews offer?
All Giganews web pages which require you to enter in your username and password are protected by SSL encryption. To protect your login details and help protect you from identity theft, Giganews also provides a 256 Bit SSL Encrypted for our service packages.
Does Giganews keep track of what I access/upload, and what is the Giganews 'privacy policy'?

Giganews does not track the specific articles you access. However, we will track the volume of your access for account maintenance and access limit enforcement purposes (if applicable).

All Usenet posts posted through any of Giganews' global Usenet clusters are tagged with an "XTrace" identification tag in the header. This tag is an internal tag which Giganews can use internally to identify the person who has posted any article through our servers. We use this information to identify abusers and to help control Spam.

Giganews does not release any member information, for any reason, unless specific information is identified and requested by court order. We invite you to review our Privacy Policy.

Does Giganews censor Usenet newsgroups?

Giganews does not censor any newsgroup carried on our servers. The only exception will be binary posts sent to 'text' newsgroups or articles identified by our filters as clearly being Spam.

Please also review our Acceptable Use Policy (AUP).

Spam and Abuse

What is 'spam', and what is being done to control it?
Spam is unsolicited, unwanted, or unwelcome commercial advertising. Spam is also junk news postings (such as Make Money Fast posts, chain letters, and the like). Giganews has developed a state-of-the-art spam filtration system based on message source and message content which helps eliminate much of the spam posted to Usenet.
What is Giganews attitude towards spam?

Giganews does not tolerate spam in any way, shape, or form. Any users caught posting unsolicited, unwanted junk posts will have their account reviewed by our abuse team for deletion.

Giganews fully recognizes that material may be appropriate in one particular group but considered spam in others. We expect Giganews members to post articles in appropriate newsgroups.

How do I report spam?

If you find spam sent by a Giganews member in any newsgroup, forward us a copy, including the full article headers, to abuse@giganews.com and we will deal with the abuser appropriately.

If you find spam originating from another Usenet provider, please forward a copy of that post, again with all headers, to the ISP or news service of its origin. If you have trouble identifying the source, please let us know and we'll help you.

Several services are available that can assist you in reporting spam. Some will provide services for free and others offer memberships. More information can be found at http://www.spamcop.net.

What is abuse, and why should I report it?
Abuse is defined as the activity of any member which violates our Terms and Conditions or Acceptable Use Policy. Generally abuse is going to refer to members who spam, sporge, or generally post things in newsgroups which they shouldn't. By reporting Giganews members who are committing abuse you allow us to help enforce our Terms and Conditions and Acceptable use policy thus making Usenet a more enjoyable experience for everyone.
How do I report abuse to Giganews?
Email abuse@giganews.com with a report of any abusive behavior by a Giganews member. Make sure to include the complete header information for each post in question.
I found something illegal in a newsgroup. What can I do?
If you come across something illegal when using the Giganews service, you should report that to the appropriate law enforcement agencies. Please do not report this to our staff, as there is nothing we can do to bring a criminal to justice. This advice was given to Giganews by law enforcement officials.
How do I Report Child Sexual Abuse on Usenet?

The removal of child sexual abuse from our servers is extremely important to us. The laws of the United States legally restrict us from reviewing questionable materials on Usenet. Because of this legal restriction, we have established a relationship with the Internet Watch Foundation. The IWF has the necessary legal protections to access the material, review it, and make a determination as to its nature. If they find it to constitute child sexual abuse, they will notify us with the necessary information to delete the articles from our servers.

To report information to the IWF, please:

  • Visit http://www.iwf.org.uk/
  • Click the Report Criminal Content Here button
  • Follow the steps required to report the objectionable material

It is very important that you report this information to the IWF. Your report will result in the articles being taken down from our Usenet servers as well as other Usenet Service Providers who work in conjunction with the IWF. It will ensure the proper legal authorities are notified.

If you are located in the United States, we urge you to report findings to the Cyber Tipline at http://www.missingkids.com/. A direct link to the reporting form is located here:

https://secure.missingkids.com/missingkids/servlet/CybertipServlet
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